IT SUPPORT OFFICER (Lagos)

JOB REFERENCE: IT SUPPORT OFFICER

Contract: 2 years

Deadline: Friday 24 February, 2017

Salary: N180,000 – N250,000 monthly

 

DESCRIPTION
An extremely creative problem-solver who can provide rapid IT support and resolutions to the organisation. Must be able to trouble-shoot effectively and to resolve issues effectively. Hardware knowledge such as computers, installing projectors, sound and visual equipment is a must. In depth understanding of software installation solutions is highly desirable.

DUTIES

  • Accept technical support calls/emails, escalate problems to the appropriate quarters/ external vendors and track issues to resolution as required.
  • Monitor operational support systems to proactively identify service-impacting events relating to IT, network and facility conditions.
  • Troubleshoot and resolve end-user hardware, operating system, software-related problems, issues with voice communications (i.e., VoIP telephones), basic network and server access problems.
  • Install, configure, and test laptops/desktops, mobile devices, peripherals and software. Maintain inventory of hardware devices and software licensing.
  • Responsible for new user setup including user account creation and image based hardware deployments.
  • Train staff on appropriate use of hardware and software to prevent inefficiency.
  • Continuous development of technical knowledge and troubleshooting skills on internal applications and IT environment.
  • Complete assigned company-wide rollouts of upgraded desktops, laptops, monitors and other computer equipment.
  • To install hardware and electronic equipment on office premises.
  • To read all manuals of new equipment and to be able to integrate such into office network

REQUIREMENTS

  • Bachelor’s degree/certification in Computer Science, computer engineering or related field.
  • Minimum of 5 years’ experience working in a technical support role.
  • Experience Working knowledge of laptop/desktop/peripheral hardware required.
  • Experience supporting Windows and Apple desktop operating systems and Microsoft Office required.
  • Working knowledge of networks and network cabling preferred.
  • Experience working on both small- and large-scale projects in a team-oriented environment.
  • Creative problem-solver with ability to foster and develop others’ ideas as well as his/her own.
  • Excellent attention to detail and extremely organized.
  • Ability to handle multiple deadlines in highly fluid environment.

CONTACT

Please send CV, cover letter and passport photo to info@bookbuzzfoundation.org with job reference as email’s subject.

ORGANISATION
The Book Buzz Foundation is a non-governmental organisation whose main goals are three fold: to promote literacy, especially amongst children of school-going age; to develop reading spaces, and to organise literary and cultural events. In partnership with Africultures (France), this is an excellent opportunity to join a dynamic team as they embark on a two-year, EU-funded initiative called ‘Right to Write Project’. Over the two years, the project involves:

  • -Identifying, mentoring and publishing new writers from specific states in Northern Nigeria
  • -Identifying and training media specialists from specific states in Northern Nigeria
  • -Developing innovative ways of supporting teachers in the use of class readers in Northern Nigeria

 

Comments for this post are closed.